Welcome to our website. If you continue to browse and use this website, you are agreeing to comply with, and be bound by, the following terms and conditions of use, which together with our privacy policy govern Liverpool Prestige Chauffeurs’ relationship with you in relation to this website. If you disagree with any part of these terms and conditions, please do not use our website.

The term ‘Liverpool Prestige Chauffeurs’ or ‘us’ or ‘we’ refers to the owner of the website whose registered office is 157 Parbrook Rd, Liverpool L36 3XD. The term ‘you’ refers to the user or viewer of our website.

The use of this website is subject to the following terms of use:

• The content of the pages of this website is for your general information and use only. It is subject to change without notice.

• Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.

• Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services, or information available through this website meet your specific requirements.

• This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance, and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.

• All trademarks reproduced in this website, which are not the property of, or licensed to, the operator, are acknowledged on the website.

• Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.

• From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).

• Your use of this website and any dispute arising out of such use of the website is subject to the laws of England, Northern Ireland, Scotland, and Wales.

Purchases Of Services

• By placing an order through our website, you agree that you are legally capable of entering into binding contracts.

• By placing an order through our website, you agree that you are at least 18 years old.

• We will acknowledge by e-mail your order for a Service at the time you place your order.

• Once the order has been accepted and the service has been confirmed we will then notify you by mail.

• We may, at our sole discretion, cancel the service ordered by you in the following circumstances: if you fail to pay for the agreed amount for the service prior to the service commencing; or if any credit card or direct debit details submitted by you for payment are found not to be valid or cease to be valid.

• Cancellation of orders made howsoever caused shall be without prejudice to any rights or liabilities accrued at the date of cancellation.

Secure Bookings, Payments, Cancellations & Refund Policy

Payment & Deposits

• Payment is accepted by Cash or Credit/Debit Card in the vehicle OR by BACS or card payment if payment is made in advance.

• Payment by Credit Cards & Debit Cards can be taken through our merchant account or website (subject to a 4% surcharge).

• All bookings must be paid in full at the time of booking or a minimum of 48 hours before the journey is due to commence unless a prior agreement is in place e.g.: corporate account.

• For all bookings Liverpool Prestige Chauffeurs may require a deposit payment of 25% and the outstanding balance to be paid 7 days prior to the booking.

• Wedding car hire payments will be taken 7 days prior to the event.

• Your booking may be subject to additional waiting time after the 60min free on all Airport Pickups. 15 minutes additional waiting time on any other pick-up addresses will be free of charge.

• Additional charges may apply for parking and waiting times.

• The charge on your credit card statement will be shown as Liverpool Prestige Chauffeurs. The prices for the Services are as set out on the Website and in the price payable for the specific service ordered will be sent by email to you when the booking is confirmed.

• Your payment will be processed by a secure connection at the time you place your order on the relevant section of the Website.

• Payment is required by credit or debit card prior to services commencing.

• During the booking process, we will ask you to complete/provide a payment by credit card or debit card to enable us to collect payment for the services required.

• All quotes are not fixed prices, but only an estimate and do not include any additional waiting time applied during unforeseen circumstances such as traffic delays.

• For high-traffic events such as concerts, football matches, or major public gatherings, all bookings are manually processed.

Cancellation and Refund Policy

• If a booking is cancelled by the Customer with less than 48 hours’ notice, we reserve the right to make a charge equal to 50% of the total Hire Charge.

• If a booking is cancelled by the Customer with less than 24 hours’ notice, we reserve the right to retain/charge the full amount of the Hire Charge.

• Any deposit paid for bookings will be non-refundable if it is less than 48 hours’ notice.

• If a wedding booking is cancelled less than 1 month prior to the booking date, the deposit will be non-refundable.

• Any changes to a booking on any events with more than three cars (Bus, Minibus) after the agreed time, date and mileage will increase the price by 50%.

• If the customer fails to be available for pick-up at the time and place requested, all payments will be non-refundable.

Business Account Customers

• Invoices: All invoices must be paid to Liverpool Prestige Chauffeurs within 30 days of the date of the invoice, unless otherwise agreed in writing.

• Monthly Payment: On approval, business account customers can pay monthly.

• Overdue Payment: Liverpool Prestige Chauffeurs reserves the right to suspend customer access to their business account in the event of any overdue payment.

• Late Payment Charges: Liverpool Prestige Chauffeurs reserves the right to be paid all costs for recovering late payments.

Limitations of Liability

• Whilst we have taken all reasonable steps to ensure the accuracy and completeness of the information on this Website, it is provided on an “as is” basis and we give no warranty and make no representation regarding the accuracy or completeness of the content of this Website.

• Further, no warranty is given that the Website and/or the Service shall be available on an uninterrupted basis.

Complaints Procedure

We are immensely proud of our high standards of customer service. However, if we fail in meeting these standards, please do not hesitate to contact us at any time by mail at

[email protected]

Drivers Terms and Conditions

All references updated to Liverpool Prestige Chauffeurs including agency, driver relationship, contracts, vehicle requirements, and driver obligations.

Privacy

The pages on the website “lpchauffeurs.co.uk” are published by Liverpool Prestige Chauffeurs.